Brand Building in the Digital Age: When Internet Trolls Enter the Chat
As the first installment in a series on managing reputation in the digital age, this article explores what happens when an internet troll leaves a comment on your brand page. It introduces a practical framework for deciding when to respond, when to ignore, when to delete comments, and when blocking becomes necessary. If you manage a brand, social media, a business, or an online community, this guide offers a clear approach to handling disruptive comments while maintaining professionalism and rising above the noise.